Refund policy
Last updated October 19, 2026.
Custom, build-to-order and special-order items
Most of what we sell is built to order: controller kits, drive kits, DIY build kits, special orders and anything configured or modified for your table. These items are final sale and are not returnable. Special-order build deposits ($250) are non-refundable.
Spare parts and apparel
Unmodified spare parts and apparel can be returned if all of the following are true:
- You contact us first at info@cncxwright.com and we approve the return. Please do not ship anything back without approval.
- You ask within 5 business days of receiving the item.
- The item is in as-new condition: unused, not installed, not modified, and in its original packaging.
If we approve the return, you pay the return shipping unless the return is because of our error. We do not charge a restocking fee. Once we receive and inspect the item, we refund the item price to your original payment method.
Wrong, damaged or defective items
If something arrives wrong, damaged or not working, email us within 14 days of delivery with your order number and photos. We look at each case and will make it right where we can.
Plasma cutters and other third-party equipment
Plasma cutters and other equipment made by other companies are handled case by case. Contact us before sending anything back.
Tech support and consulting hours
Tech support and consulting hours are non-refundable and valid for 6 months from the date of purchase.
Questions
Email info@cncxwright.com.