CNC Support & Training Services

 

What We Can Help With

 

-Initial setup and configuration of your CNC plasma table new or used.

-Software basics: loading files, setting up tool paths, and running first cuts.

-Troubleshooting common cut issues like cut height, arc starting, and cut quality.

-Guidance on air, grounding, and torch consumables.

-General questions about upgrades, retrofit parts, and future plans.

-Consulting on purchasing a used machine and what it may take to get running and or retrofit of any familiar models.

-Consulting on building your own CNC machine.

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Tech Support Rates & Hours

 

Standard hours: Monday–Friday, 9:00 AM–4:00 PM PST

-Rate: $120.00 USD per hour

-1 hour minimum, rounded to the next 1/2 hour

After hours: Evenings, weekends, and holidays when available

-Rate: $240.00 USD per hour

-1 hour minimum, rounded to the next 1/2 hour

-Billing is based on time used, with a one‑hour minimum per scheduled session.

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Remote Tech Support – How It Works

 

-Support and training sessions are provided by phone or video call.

-You can purchase support time on its own or with any CNC X Wright product.

-After you request support, we confirm your details and schedule a time slot during our available hours.

-During the session, we focus on your specific machine, setup, and questions so you get practical, step‑by‑step help.

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Mail‑In Troubleshooting & Repair Service

 

For some problems, it can be faster and more reliable to send in your physical components for direct inspection and repair.

What you can send in

-Control boxes and electronics.

-Wiring harnesses and control panels.

-Other CNC plasma system components that can be shipped safely.

How mail‑in service works

-Request a mail‑in RMA: Contact us first with details about your system and symptoms so we can confirm that mail‑in service is appropriate.

-Ship your components: After we provide instructions and an RMA reference, you ship the components to us, packed securely.

-Diagnosis and repair: We perform diagnostic testing and repair at 120 USD per hour, plus the cost of any required parts.

-Return shipping: You are responsible for return shipping costs; we ship the repaired components back to you once work is completed and approved.

Mail‑in service pricing

-Labor : $120.00 USD per hour

-Parts : Billed as needed, with approval before major parts are replaced

-Return shipping : Billed at cost, based on your chosen shipping method

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Who This Is For

 

-New owners who want help with first setup and first cuts.

-DIY builders working through a retrofit, upgrade, or repair.

-Shops taking over a used CNC plasma table and needing guidance to get it running well.

-Owners who prefer to send in control boxes or components instead of doing all troubleshooting on their own.

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Ready to Schedule Support or Mail‑In Service?

 

If you would like to book a tech support or training session or arrange mail‑in troubleshooting and repair, please contact us and include:

-Your machine or kit details.

-Whether you need remote support or mail‑in service.

-A brief description of what you need help with.

-Whether you prefer standard hours (M–F, 9:00 AM–4:00 PM PST) or after‑hours for remote sessions.

-The best time for a callback.

-Suggested buttons for the bottom of the page:

-Contact Us to Schedule Support

-Ask About Mail‑In Repair