CNC Support & Training Services
What we can help with
- Initial setup and configuration of your CNC plasma table, new or used
- Software basics: loading files, setting up tool paths and running first cuts
- Troubleshooting cut height, arc starting and cut quality
- Guidance on air, grounding and torch consumables
- Questions about upgrades, retrofit parts and future plans
- Consulting on buying a used machine and what it will take to get it running or retrofitted
- Consulting on building your own CNC machine
Want a quick answer first? Try Tech Help, our searchable answers to common problems.
Tech support rates and hours
Standard hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific
- $120 per hour. Buy hours in blocks and save: 2 hours for $230, 3 for $330, 4 for $420, 5 for $500, 10 for $1,000.
- 1 hour minimum, then billed to the next half hour.
After hours or emergency: $180 per hour, when available.
Hours are tracked as you use them and are valid for 6 months from the date of purchase. Tech support and consulting hours are non-refundable.
How remote tech support works
- Choose your hours and check out.
- We email you within 1 business day to schedule a phone or video call.
- Have your control system, plasma cutter model, photos of your wiring and a description of the problem ready.
- During the call we work on your machine and your questions, step by step.
Mail-in troubleshooting and repair
Some problems are faster to fix with the parts in hand.
What you can send in: control boxes and electronics, wiring harnesses and control panels, and other CNC plasma components that ship safely.
- Request an RMA. Email us your system details and symptoms first, so we can confirm mail-in is the right fix.
- Ship it. We send instructions and an RMA reference. Pack it securely.
- We diagnose and repair. Labor is $120 per hour plus parts. We get your approval before replacing any major part.
- We ship it back. Return shipping is billed at cost.
Who this is for
- New owners who want help with first setup and first cuts
- DIY builders working through a retrofit, upgrade or repair
- Shops taking over a used CNC plasma table
- Owners who would rather send in a control box than troubleshoot it alone
Ready to schedule?
Email us and include your machine or kit details, whether you need remote support or mail-in service, a short description of the problem, and the best time to reach you.
Tech support and mail-in repair: tech@cncxwright.com
Kits, parts and custom builds: sales@cncxwright.com
Anything else: info@cncxwright.com
Contact Us to Schedule Support
Ready to Schedule Support or Mail‑In Service? Contact us with your machine details, what you need help with, whether you prefer remote or mail‑in, and the best time for a callback during our business hours.