Tech Support FAQ

How much does tech support cost?
Tech support is billed at $120 per hour, covering setup help, troubleshooting, and best-practices guidance for CNC plasma tables .

Do you offer remote support or only on-site?
Support is available by phone or video for most issues. On-site visits may be arranged through our network of authorized representatives depending on your location .

What should I have ready before booking a session?
Have your control system (Mach3, MyPlasm, etc.), plasma cutter brand, and a clear description of the issue ready — this helps us diagnose faster and make the most of your paid session time.

Can you help with a machine you didn't sell me?
Yes. We offer paid tech support and training for CNC plasma tables generally, not just machines purchased from us .

Consulting FAQ

I'm planning a new build — can you help me choose parts?
Yes, consulting is available for new builds, DIY projects, and retrofit planning. We'll help you select the right control system, motors, and mechanical components for your goals and budget.

I have an old machine I want to retrofit — where do I start?
Book a consulting session so we can review your current setup (controller, motors, frame) and recommend the right BuildCut kit or custom parts list before you buy anything.

Is consulting billed the same as tech support?
Consulting and training follow the same hourly billing model as tech support, whether done remotely or on-site where available .

DIY & Retrofit Kits FAQ

What's the difference between the Mach3 and MyPlasm controller kits?
Mach3 kits use USB-based motion control with standard G-code workflow, while MyPlasm (Proma Elektronika) kits include built-in THC and OHMIC touch sensing with a simpler, drawing-based interface — better suited for buyers who don't want to learn G-code.

Will a kit work with my existing plasma table?
Most kits are designed to retrofit common CNC plasma table frames, but motor shaft size, mounting, and wiring can vary. If you're unsure, book a quick consulting session before ordering to confirm compatibility.

Do kits include the plasma cutter itself?
No — BuildCut kits are control systems and motion components (controllers, motors, control boxes). Plasma cutters and comm cables for specific brands (Hypertherm, Everlast, PrimeWeld) are separate or optional add-ons.

What if I need help installing the kit after I buy it?
Installation guidance and wiring support are available as paid tech support, billed hourly, either remotely or on-site through our partner network .

Shipping & Logistics FAQ

How are kits and parts shipped?
Smaller kits typically ship via standard parcel carriers; larger components may ship freight depending on size. Delivery options include liftgate and curbside service where available .

Can I get installation and training bundled with my order?
Yes. Installation can often be combined with a training session so you leave with a working setup and a clear checklist, availability depends on your location and system type .

How do I get a shipping quote before ordering?
Contact us with your city, state, zip code, delivery type (residential/commercial), and whether you want installation or training included — we'll quote lead time and cost before you commit .